Type: Permanent
Location: Nottingham
JR have a great opportunity for a Customer Service Administrator to join a busy and fast paced team. Joining through a period of really positive culture change, you will be organised and efficient at responding to orders; processing and problem solving where required.
You will be working on various contracts in partnership with internal stakeholders and external 3rd party suppliers. Working strict SLAs, you will be a confident communicator both over the phone and by email, ensuring customer satisfaction is at the front of your mind at all times.
This role will suit someone who is looking for an administrative role with some interaction over the phone. Sourcing products where not available, being solutions focused and ensuring all data has been inputted in Microsoft Excel and the internal systems.
Responsibilities:
- Managing the end-to-end customer service experience within agreed SLAs and KPIs via a ticketing system.
- Taking ownership of operational customer issues through to full resolution.
- Building strong working relationships with customers and internal / external stakeholders.
- Processing orders.
- Sourcing products where not currently in stock.
- Manipulating data within Microsoft Excel to assist with reporting.
- Liaising with internal departments.
Responsibilities:
- Strong administration and order processing experience.
- Ability to use initative, proactively problem solving and communicating with customers to keep them updated.
- Self motivated and postive approach to work.
- Excellent interpersonal skills and an ability to work to tight deadlines a must along with a high degree of proficiency using Microsoft packages, in particular Word and Excel.
The working hours are Monday to Friday on a rotating 3 shift pattern: 08.00- 16.30, 09.00- 17.30, and 10.00- 18.30.
Due to the nature of your work, you will be required to pass SCC UK MoD clearance to perform this role.
NB Salary £23,000 rising to £24,150 following successful completion of six-month probationary period.